The page to answer all your questions!

Visit our website to book directly online, or contact our receptionists on {phone}. Our switchboard is open every day in high season, and from Tuesday to Saturday in low season.

At the time of booking, you will be asked to pay a deposit of 25% of the total cost of your stay. The balance is payable on arrival at reception. We accept various means of payment, including credit cards, bank transfers and vacation vouchers. No discount will be granted for late arrival or early departure.

All cancellations must be notified in writing to reception as soon as possible.

By e-mail at info@les2etangs.com or by telephone at {phone}.

Absolutely! You can request a reservation by emailing us directly at info@les2etangs.com.

You can pay both the balance and the deposit with ANCV vacation vouchers.

Our cancellation policy is as follows:

• Cancellation up to 45 days before arrival date: You will receive a full refund of 100% of the deposit paid.
• Cancellation between 45 and 30 days before the arrival date: You will receive a refund of 50% of the deposit, and the remaining 50% will be converted into a credit note valid until the end of the following season.
• Cancellation less than 30 days prior to arrival date: All deposits paid will be converted into a credit note valid until the end of the following season.

Throughout the year, we welcome arrivals between 3:00 pm and 7:00 pm, and departures between 8:00 am and 10:00 am. Please note that your reservation will be held for 24 hours. After this time, we will be obliged to release it.

For late arrivals, please contact reception on {phone} or by e-mail at info@les2etangs.com.

In high season, you can arrive any day of the week.

In low season you can arrive from Tuesday to Saturday.

If you wish to arrive on different days, please call reception on {phone}.

Wifi is available throughout the campsite. It’s free at reception, but you’ll have to pay for it on the pitches. Please note that Wi-Fi access from your accommodation is available at an additional cost. We offer several packages depending on the length of your stay.

Absolutely! We offer a bike rental service in partnership with Joe Bike, so you can explore the surrounding area and make the most of your stay.

Yes, the restaurant is open to guests from outside the campsite.

With the exception of certain facilities such as the swimming pool, kids club, city stadium and sandy children’s playground, our establishment is generally accessible to people with disabilities. If you would like to book accommodation specially designed for people with reduced mobility (PRM), please contact us directly by telephone.

Yes, swimming shorts are allowed in the pool.

The Landes sun is the only source of heat for our outdoor pool.

Yes, but they can’t enter the campsite with their vehicles, they have to use the visitors’ parking lot.

During the low season, we don’t offer any entertainment.

This is not possible for online bookings.

If you book by phone, you have the opportunity to make a request. Our receptionists will do their best to accommodate you.

Each apartment is equipped with a TV with access to DTT channels.

All our vacation village accommodation is equipped with sheets and towels to make your stay as comfortable as possible.

No inventory is carried out upon your arrival and departure. Each accommodation includes all the necessary kitchen and tableware, as well as bedding (except for sheets and towels). An inventory list is available upon request at the reception. If you notice any missing items, please inform the reception within 48 hours so we can resolve the issue as soon as possible. Any dissatisfaction regarding cleanliness or the general condition of the rental must be reported no later than 24 hours after arrival in order to allow us to take action. No complaints will be accepted more than 24 hours after the day of arrival.

A deposit of 200€ is required (cheque, bank imprint, cash) and is cashed/debited in the event of breakage, theft or damage, or cancelled/returned if everything is ok.

We warmly welcome our animal friends in our accommodations for a supplement of €4 per night (except 1st and 2nd category dogs).

To facilitate communication, we have provided a contact form at the bottom of the page. You can also reach us by phone at +33 (0)5 58 41 66 99 or by email at info@les2etangs.com.